Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and SLV Builders Private Limited(“SLV Builders,” “Company,” “we,” “us,” or “our”), a company registered under the Companies Act, 2013, CIN: [Company CIN], with its registered office at #42, 2nd Cross, HSR Layout, Bangalore, Karnataka – 560102, India.

By accessing or using our website slvbuilders.com (“Website”), you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations of India. If you do not agree with these Terms, you must discontinue use of the Website immediately.

These Terms are governed by the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Real Estate (Regulation and Development) Act, 2016.

2. Eligibility

You must be at least 18 years of age and competent to enter into a contract as per Section 11 of the Indian Contract Act, 1872, to use this Website and our services. By using the Website, you represent and warrant that you meet these eligibility requirements.

For property transactions, documents such as PAN card, Aadhaar card, and address proof are required as per applicable KYC norms under the Prevention of Money Laundering Act, 2002 (PMLA) and RERA regulations.

3. Description of Services

SLV Builders provides the following services through its Website and physical offices:

• Residential Construction: Construction of independent houses, apartments, villas, duplexes, and row houses
• Commercial Construction: Office complexes, IT parks, retail spaces, and mixed-use developments
• Architectural Design: Floor planning, 3D visualization, elevation design, and Vastu-compliant layouts
• Interior Solutions: Modular kitchens, custom furniture, smart lighting, and premium finishes
• Renovation & Remodeling: Structural upgrades, waterproofing, painting, and electrical modernization
• AI Quote Builder: An online tool providing indicative construction cost estimates based on user inputs

All construction projects are executed in compliance with the Karnataka Town and Country Planning Act, 1961, the BBMP Building Bye-laws, 2003 (for Bangalore projects), the AP Building Rules (for Andhra Pradesh projects), and applicable National Building Code of India (NBC) 2016 standards.

4. AI Quote Builder & Cost Estimates

The AI Quote Builder available on our Website provides indicative estimates only and does not constitute a binding quotation, offer, or contract. The estimates are generated using algorithmic calculations based on current market rates, material costs, and construction standards.

Actual construction costs may vary based on:

• Site conditions, soil type, topography, and accessibility
• Changes in material costs, labor rates, and government levies
• Design modifications, additional requirements, and scope changes
• Regulatory approvals, permit fees, and statutory charges
• Market fluctuations in steel, cement, and other construction materials

A detailed and binding quotation will be provided only after site inspection, detailed architectural planning, structural assessment, and mutual agreement documented through a formal construction agreement.

5. RERA Compliance

SLV Builders is a RERA-registered promoter/builder in Karnataka and Andhra Pradesh. All applicable projects are registered with the respective Real Estate Regulatory Authorities:

• Karnataka: Registered under the Karnataka Real Estate (Regulation and Development) Rules, 2017, with the Karnataka Real Estate Regulatory Authority (K-RERA).
• Andhra Pradesh: Registered under the Andhra Pradesh Real Estate (Regulation and Development) Rules, 2017, with the AP Real Estate Regulatory Authority (AP-RERA).

In accordance with RERA, we commit to:

• Providing accurate project details, specifications, and timelines
• Maintaining 70% of project funds in a designated RERA escrow account
• Delivering projects as per the registered timeline and specifications
• Providing a 5-year structural defect liability for all construction projects as per Section 14(3) of the RERA Act
• SLV Builders additionally offers a 10-year structural warranty on all projects
• Ensuring all marketing materials are truthful and not misleading (Section 12, RERA Act)

6. Construction Agreement

All construction projects are governed by a separate, detailed Construction Agreementexecuted between the parties. This Terms of Service governs only the use of the Website. The Construction Agreement shall include:

• Detailed scope of work, specifications, and project timelines
• Total project cost with itemized breakdowns
• Payment schedule linked to construction milestones
• Material specifications with brand and grade details
• Penalty clauses for delays (as per RERA guidelines)
• Warranty terms and defect liability provisions
• Dispute resolution mechanisms
• Force majeure clauses

The Construction Agreement will be executed on stamp paper of appropriate value as per the Karnataka Stamp Act, 1957 or the AP Stamp Act, as applicable.

7. Payment Terms

• Payments are accepted via bank transfer (NEFT/RTGS/IMPS), cheque, demand draft, or online payment gateway
• All payments are subject to applicable Goods and Services Tax (GST) at prevailing rates (currently 5% for affordable housing and 12% for other residential/commercial projects, with applicable ITC adjustments)
• Payment schedules are linked to construction milestones as specified in the Construction Agreement
• Advance payments shall not exceed the limits prescribed under RERA regulations
• All transactions are recorded and receipts are issued with GST invoice
• Delayed payments may attract interest at the rate specified in the Construction Agreement (not exceeding SBI MCLR + 2% as per RERA guidelines)

8. Intellectual Property Rights

All content on this Website — including but not limited to text, graphics, logos, images, designs, software, code, AI algorithms, and documentation — is the property of SLV Builders Private Limited and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and the Designs Act, 2000 of India.

You may not:

• Copy, reproduce, modify, or distribute any content from this Website without our prior written consent
• Use our logos, brand elements, or proprietary designs for any commercial or unauthorized purpose
• Reverse engineer, decompile, or disassemble any software or algorithms on the Website
• Use web scraping, data mining, or automated tools to extract content from the Website

9. User Responsibilities

By using this Website, you agree to:

• Provide accurate, current, and complete information in all forms, inquiries, and submissions
• Not impersonate any person or entity, or misrepresent your identity or affiliation
• Not transmit any malicious code, viruses, or harmful software
• Not attempt to gain unauthorized access to any part of the Website, server, or database
• Not use the Website for any unlawful purpose or in violation of any applicable law
• Not post or transmit any defamatory, obscene, or otherwise objectionable content
• Respect the intellectual property rights of SLV Builders and third parties

10. Disclaimer of Warranties

This Website and its content are provided on an “as is” and “as available” basis. While we strive to ensure accuracy, we make no warranties or representations, express or implied, regarding:

• The accuracy, completeness, or reliability of AI-generated cost estimates
• Uninterrupted or error-free operation of the Website
• Third-party content, links, or advertisements on the Website
• Architectural renderings and project visualizations, which are for illustrative purposes only

This disclaimer does not affect your statutory rights under the Consumer Protection Act, 2019or the warranties and guarantees provided under RERA.

11. Limitation of Liability

To the maximum extent permitted by Indian law, SLV Builders shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website, including but not limited to:

• Loss of data, revenue, profits, or business opportunities
• Reliance on AI-generated estimates without a formal Construction Agreement
• Unauthorized access to or alteration of your data
• Third-party actions or inactions

Nothing in these Terms shall exclude or limit our liability for fraud, willful misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded under Indian law.

12. Force Majeure

SLV Builders shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, cyclones, droughts)
• Epidemics, pandemics, or public health emergencies
• Government orders, sanctions, or regulatory changes
• War, terrorism, civil unrest, or labor disputes
• Supply chain disruptions affecting construction materials
• Change in laws or regulations affecting construction (including changes to BBMP/BDA/AP building rules)

As per RERA provisions, force majeure extensions to project timelines shall be communicated to the relevant regulatory authority and all affected allottees/buyers.

13. Consumer Protection

In accordance with the Consumer Protection Act, 2019, you have the right to:

• Be protected against unfair trade practices and misleading advertisements
• Receive transparent pricing and clear information about services
• Lodge complaints with the District Consumer Disputes Redressal Commission, State Commission, or National Commission as applicable
• Seek compensation for deficiency in services or defective products

Consumer Forum Jurisdiction:

• Claims up to INR 1 Crore: District Consumer Disputes Redressal Commission (Bangalore Urban / relevant AP district)
• Claims between INR 1 Crore to INR 10 Crore: State Consumer Disputes Redressal Commission (Karnataka / Andhra Pradesh)
• Claims exceeding INR 10 Crore: National Consumer Disputes Redressal Commission, New Delhi

14. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the use of the Website:

1. Amicable Resolution: The parties shall first attempt to resolve the dispute amicably through mutual discussions within 30 days of written notice.
2. Mediation: If unresolved, the dispute shall be referred to mediation under the Mediation Act, 2023 of India, with a mediator mutually appointed by both parties.
3. Arbitration: If mediation fails, the dispute shall be settled by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended in 2019). The arbitration shall be conducted by a sole arbitrator mutually appointed, with the seat of arbitration in Bangalore, Karnataka. The language of arbitration shall be English.
4. RERA Tribunal: For real estate-specific disputes, parties may approach the Karnataka Real Estate Appellate Tribunal (K-REAT) or AP Real Estate Appellate Tribunal, as applicable, under Section 43 of the RERA Act.

15. Indemnification

You agree to indemnify, defend, and hold harmless SLV Builders, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms
• Your violation of any applicable law or regulation
• Any inaccurate information provided by you
• Your unauthorized use of the Website

16. Termination

We reserve the right to suspend or terminate your access to the Website at any time, without prior notice, for any reason including but not limited to a breach of these Terms. Upon termination:

• Your right to use the Website ceases immediately
• We may delete or retain your data as per our Privacy Policy and legal retention requirements
• Clauses that by their nature should survive termination shall continue in effect

17. Amendments

We reserve the right to modify these Terms at any time. Material changes will be notified by posting updated Terms on the Website with a revised “Last Updated” date. Your continued use of the Website after changes constitutes acceptance. We recommend reviewing these Terms periodically.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts in Bangalore, Karnataka, India shall have exclusive jurisdiction over any disputes arising out of these Terms.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SLV Builders regarding the use of this Website. This does not supersede any separate Construction Agreement, Sale Agreement, or other contract executed between the parties for specific projects.